Terms and Conditions
GENERAL INFO
World Primate Safaris Ltd (WPS) organises safaris in Uganda, Rwanda, Tanzania, Gabon, Madagascar, Borneo, Sumatra and other primate destinations. Safaris are organised by World Primate Safaris Ltd registered in the United Kingdom. Please read our Travel Info and Terms and Conditions carefully as these form the basis of our obligations to you and vice versa . In these terms and conditions, “you” means all persons named on the booking (including anyone who is added or substituted at a later date) and “we” and “us” means World Primate Safaris. On occasions due to circumstances beyond our control the terms may be amended; please note that the terms that you receive on confirmation of booking are the terms that are valid. Upon payment of deposit it is taken that you understand that in our destination countries service levels, infrastructure, levels of hygiene, safety and security may be lower than you are used to in your country of residence. It is important to adhere to local laws and regulations of the destination country when travelling with WPS and these are the laws and regulations that will apply to your holiday not those of your country of residence.
ACCURACY OF INFORMATION
All information that we have provided including on our website and in our brochure is given in good faith and is to the best of our knowledge a fair and up to date representation whether it is of a national park, reserve, wildlife, accommodation, food, security, primate visibility, itineraries or weather. We pride ourselves on our accuracy of information however do not accept liability or responsibility for any errors caused by circumstances out of our control.
IF WE CANCEL
On occasions we have no choice but to cancel confirmed bookings; we make every effort not to cancel but we reserve the right to do so. Cancellations will be made only if we have not received full payment 6 weeks (42 days) prior to departure or as a result of circumstances beyond our control. Upon cancellation of your holiday (unless as a result of no payment or force majeure) you will have the opportunity to purchase a holiday from us of the same value as the original holiday. If your alternative holiday purchase is less expensive than the original then we will refund the difference, if it is of greater value than the original holiday booked then you must pay the difference. An alternative to this is to be refunded all your monies; on occasions cost of gorilla permits may not be refunded due to circumstances beyond our control however we will make every effort to reimburse these costs if possible. WPS is and will not be liable for any costs that you have incurred as a result of the cancellation.
WPS or our local operators hold the right to cancel the holiday of any person(s) involved in that holiday if they feel that the behaviour of that person(s) is causing annoyance, damage, distress or injury to any third party. In this instance WPS and our local operator will have no further responsibility to the person(s) involved and the aforementioned person(s) will be asked to leave the vehicle, accommodation, service that is being provided. In this instance WPS will not be liable or responsible for any costs incurred for the safe passage of the person(s) or for the cancellation of their holiday..
CANCELLATIONS BY YOU
If you or any person that you are travelling is forced to cancel your holiday you must notify us in writing us as soon as possible. Once we have received your notification in writing your cancellation is effective, until this time it is not.
In order to cover any costs incurred by your cancellation as we may be unable to resell your holiday or the services that we have put in place costs and cancellation fees will be charged as follows:
More than 43 days deposit
32 days – 42 days 50%
Less than 31 days 100%
COMPLAINTS
Any complaints must be reported immediately to our local operator or the service provider in question. All complaints must be sent in writing to the UK office of World Primate Safaris and must be reported no later than 31 days after your return from your holiday. Unfortunately any complaints received after this time line and not in the outlined format above will not be accepted.
CONSUMER PROTECTION
As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT), an Association approved by the Department of Trade and Industry, World Primate Safaris has provided a bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992. This Bond provides security for and is restricted to monies paid by its UK customers and for their repatriation to the UK in the event of World Primate Safaris insolvency. Member No: 5127.
For bookings from clients overseas please contact the World Primate Safaris UK office for details regarding insolvency cover.
FORCE MAJEURE
We are unable to pay compensation or accept liability where the performance of our services are prevented or affected by any event which we or the supplier of the service(s) in question could not, even with all due diligence, prevent or foresee. These events include extreme weather conditions, war, civil war, park closures, mechanical problems with transport, border closures, terrorist activities, fire, flooding, disease or any similar results that are out of our control.
INSURANCE
Please read our travel notes section carefully and in particular the section on Insurance. All travellers that book with World Primate Safaris must have proof of insurance and this must be sent through to our UK office before travel. Appropriate insurance should cover the following: repatriation, cancellation or curtailment, medical expenses, loss of luggage, death, illness, loss or theft of personal property. Please note that more adventurous activities such as tracking wild animals, white water-rafting, and crossing canopy walkways should also be covered.
JURISDICTION
World Primate Safaris is incorporated in the United Kingdom and it operates under the laws of the United Kingdom. Your contract with us and matters arising out of it will be governed by the laws of the United Kingdom.
LIABILITY
We shall at every opportunity make every effort to ensure that (1) all parts of the holiday supplied are provided as described on our website and in the brochure to a reasonable standard; and (2) our local contractors, suppliers and sub-contractors exercise due care and diligence in carrying out our contractual obligations. If at any stage your holiday is not provided as we have advertised and to an acceptable standard, we shall compensate you appropriately in line with how your enjoyment of the holiday has been affected as long as the correct complaints procedure (as set out in the terms and conditions) has been followed. Our acceptance of this responsibility is subject to the passage above relating to “Force Majeure” and our other terms and conditions outlined in this text. In relation to complaints, our maximum liability is limited to the amount originally paid upon booking by the person(s) affected by the stated services (not including personal injury, death, loss of luggage or illness which are outlined below). The maximum sum will only be paid out if the person affected has not received any benefit from the holiday in question or any of the services that have been contracted. Loss or damage to personal items or luggage will be compensated to a maximum of $30 as it is assumed that the client in question will have taken out adequate travel insurance to cover themselves in respect of such an occasion.
Throughout your holiday we will take all of the necessary precautions and due care necessary to prevent your injury, death or illness caused by any animal or insects at the destination of choice. Please note that it is your own responsibility to take the necessary health and medical precautions in preparing for your holiday and the correct medical advice should be sought from your local GP or another relevant medical authority before travelling. Subject to these Terms and Conditions, we accept responsibility should you or any of your party suffer death, personal injury or illness as a result of any failure to perform or improper performance of the contract by any of our employees, agents, suppliers or sub-contractors (provided they were at the time carrying out work authorised by us) except in the following situations. We will not be liable where any failure to perform or improper performance was due to: (i) the acts or omissions of a third party not connected with the provision of the holiday under the contract and which were unforeseeable or unavoidable; (ii) an event which we or the supplier of the relevant services could not have foreseen or avoided even with all due care. Any claim must be notified to us in accordance with the complaints procedure set out above. Any person to whom any payment is made (and their parent or guardian if that person is a minor) must assign to us and our insurers any rights they may have to pursue any third party in connection with the claim and provide all necessary assistance to us and our insurers that be reasonably required.
PRIMATE PERMITS
On receipt of payment permits for primate tracking in the relevant National Park will be purchased; until this time no permits shall be purchased. Please note that the purchase of permits does not guarantee seeing the primate in question. On occasions local conditions sometimes mean that access to the parks where primates are located is made impossible at short notice. We do not accept liability for any circumstances that might lead to primate viewing being cancelled, whether it is as a result of security issues, National Park/Reserve closures, natural disasters, or absence of primates. Any refunds of permits are at the discretion of the relevant authority; we cannot accept liability for them. We shall make every effort to obtain the refund from the relevant authority and if we do succeed this reimbursement shall be passed directly onto you the client.
QUOTATIONS/BOOKINGS/PRICES
Please ensure that you have read and are happy with the final quotation and itinerary before booking and making payment. Please check, no of people travelling, room allocations, accommodation, no of permits, dates of travel, meal plans, National Parks/reserves to be visited, mode of transport and what is included or excluded.
We reserve the right to correct any published prices, quote and itineraries and will do so when we become aware of such an error.
Once the price of your holiday has been confirmed, subject to the correction of errors, we reserve the right to amend our prices in line with any increases that may have occurred relating to primate permits, accommodation, transportation; these costs will only be payable if the quoted price has increased by 2% or more. If for whatever reason prices increase to more than 10% of the quoted price then you have the right to cancel your holiday in line with our terms and conditions. Please note primate tracking permits may only be reimbursed subject to each individual case. If you wish to cancel under the terms stated above you must do so within 10 days of receipt of increased charges.
PAYMENT
In order to book your holiday a deposit of 25% of the total amount payable must be received before any arrangements are put in place. Please confirm acceptance of our terms and conditions in writing. We will assume acceptance of our terms and conditions if no written confirmation is received. Balance payments must be received no later than 42 days before departure. If bookings are made within 42 days of departure full payment is due.
SAFARI TERMS
Prices INCLUDE accommodation as stated, meals as stated, driver, vehicle, park fees as stated, primate tracking permits as stated, transfers. Prices EXCLUDE tips, laundry, visas, international flights, items of a personal nature. In the event of unforeseen circumstances – security issues, weather conditions, park closures, border closures etc - we reserve the right to amend the confirmed itinerary; please note that we will always try and replace any particular service with something of equal quality and interest, on occasions due to circumstances beyond our control this is not always possible.
TRANSPORTATION
We make every effort to ensure that all vehicles used are in a comfortable and road worthy condition and adhere to the local government transport regulations. Passengers are liable for any damage caused to the vehicle that occurs through their interference with the vehicle.
